1. Who We Are
A P Stamp Electrical Ltd is a professional electrical contracting business based in Harlow, Essex. We provide domestic, commercial and industrial electrical services across Harlow, Essex, London, Hertfordshire, Cambridgeshire and the surrounding areas.
Company name: A P Stamp Electrical Ltd
Trading name: A P Stamp Electrical
Based in: Harlow, Essex
Phone: 07929 757 021
Email: enquiries@apstampelectrical.co.uk
Website: www.apstampelectrical.co.uk
This privacy policy explains how we collect, use, store and protect your personal data when you visit our website or contact us about our services. We are committed to protecting your privacy and handling your personal data in a transparent and responsible manner in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
2. What Data We Collect
When you interact with our website or contact us about our services, we may collect the following types of personal data:
Information you provide directly:
Your full name, phone number, email address, home or business address, details about the electrical work you require and any other information you choose to include when contacting us via our contact form, email, phone or WhatsApp.
Information collected automatically:
When you visit our website we automatically collect certain technical data including your IP address, browser type and version, the pages you visit on our site, the time and date of your visit and the website you came from. This data is collected via Google Analytics and is used to help us understand how visitors use our website so we can improve it.
Information from third parties:
We may receive information about you from third party platforms such as Checkatrade if you have left a review or enquired about our services through those platforms.
3. How We Use Your Data
We use the personal data we collect for the following purposes:
To respond to your enquiries and provide you with a quote for our electrical services. To carry out electrical work at your property and fulfil our contractual obligations to you. To communicate with you about your booking, appointment or ongoing work. To send you invoices and process payments for services provided. To comply with our legal obligations including issuing electrical certificates and registering notifiable work with the relevant authorities. To improve our website and the services we offer based on how visitors use our site. To manage our business operations and maintain accurate records.
We do not use your personal data for any automated decision making or profiling.
4. Our Legal Basis for Processing Your Data
Under UK GDPR we must have a lawful basis for processing your personal data. We rely on the following legal bases:
Contract: Processing your data is necessary to provide you with our electrical services and fulfil our contractual obligations to you.
Legitimate interests: We have a legitimate interest in processing your data to respond to your enquiries, manage our business and improve our services.
Legal obligation: We are required to process certain data to comply with our legal obligations, including issuing electrical safety certificates and registering notifiable electrical work with NAPIT and your local authority.
Consent: Where we rely on your consent to process your data, for example if you sign up to receive communications from us, you have the right to withdraw that consent at any time.
5. How Long We Keep Your Data
We retain your personal data only for as long as necessary for the purposes for which it was collected. In practice this means:
Enquiry data from customers who did not proceed with a booking is retained for up to 12 months. Customer data relating to completed work is retained for up to six years in line with our legal obligations and for the purpose of providing warranties on our work. Electrical certification records are retained for a minimum of six years as required by current electrical regulations. Financial records including invoices are retained for six years in line with HMRC requirements.
After these periods your data is securely deleted.
6. Who We Share Your Data With
We do not sell your personal data to any third party. We may share your data with the following third parties where necessary:
NAPIT: As a NAPIT registered electrical contractor we are required to register notifiable electrical work with NAPIT. This involves sharing your name and property address in connection with the work carried out.
Local authorities: Notifiable electrical work is registered with your local authority as required by current building regulations.
Our IT and software providers: We use third party software and tools to manage our business including Google Analytics for website analytics, WPForms for contact form submissions and FluentSMTP for email delivery. These providers process data on our behalf and are bound by data processing agreements.
Professional advisors: We may share data with our accountants, legal advisors or insurers where necessary for the operation of our business.
All third parties we work with are required to handle your data securely and in accordance with applicable data protection legislation.
7. Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use the site. Cookies are small text files stored on your device when you visit a website.
We use the following types of cookies:
Essential cookies: These are necessary for the website to function correctly and cannot be switched off.
Analytics cookies: We use Google Analytics to collect information about how visitors use our website. This data is anonymous and is used only to improve the site. You can opt out of Google Analytics by declining non-essential cookies when you visit the site.
You can manage your cookie preferences at any time using the cookie settings on our website. Please note that disabling certain cookies may affect the functionality of the site.
8. Your Rights
Under UK GDPR you have the following rights regarding your personal data:
The right to access: You have the right to request a copy of the personal data we hold about you.
The right to rectification: You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
The right to erasure: You have the right to ask us to delete your personal data in certain circumstances, sometimes known as the right to be forgotten.
The right to restrict processing: You have the right to ask us to restrict the processing of your personal data in certain circumstances.
The right to data portability: You have the right to receive your personal data in a structured, commonly used and machine readable format in certain circumstances.
The right to object: You have the right to object to the processing of your personal data where we are relying on legitimate interests as our legal basis.
Rights relating to automated decision making: You have the right not to be subject to decisions made solely by automated processing where those decisions have a legal or similarly significant effect on you. We do not carry out any automated decision making.
To exercise any of these rights please contact us using the details below. We will respond to your request within one month.
9. How We Protect Your Data
We take the security of your personal data seriously and have appropriate technical and organisational measures in place to protect it against accidental loss, unauthorised access, disclosure, alteration or destruction. These measures include secure hosting of our website, encrypted data transmission via SSL and restricted access to personal data within our business.
10. Third Party Websites
Our website may contain links to third party websites including Checkatrade, NAPIT and social media platforms. This privacy policy applies only to our website. We are not responsible for the privacy practices of any third party websites and encourage you to read their privacy policies before providing any personal data.
11. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our business practices or applicable legislation. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.
12. How to Contact Us
If you have any questions about this privacy policy, how we handle your personal data, or wish to exercise any of your rights, please contact us using the following details:
A P Stamp Electrical Ltd
Harlow, Essex
Phone: 07929 757 021
Email: enquiries@apstampelectrical.co.uk
If you are not satisfied with our response you have the right to lodge a complaint with the Information Commissioner’s Office, the UK’s data protection regulator.
Website: www.ico.org.uk
Phone: 0303 123 1113
